Previous events:

Contact Centre Global Forum

Offshore Customer Management International Conference Series:

India 1

India 2

South Africa

Central & Eastern Europe

Egypt

Customer Management South Africa (CMSA)

 

 Chris Wood, Managing Director  

Chris has broad-based media experience in events and publishing for business to business markets with an outstanding track record of event and magazine launches, acquisitions, the integration of disparate businesses and the development and implementation of supporting infrastructure in both small privately owned companies and large corporations. Chris is a former director of the Association of Exhibition Organisers (AEO) and former member of the Periodical Publishers Association (PPA) Business Communications Forum. Chris launched ICT Communications in 1998 and over the past 6 years has successfully organised international events, conferences, web sites, online communities and awards programmes in the customer management market.

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 Steve Hurst, Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Steve, has, for the past decade worked as Editorial Director of the highly respected Customer Strategy (formerly Customer Management) magazine, and is widely recognised as one of the world’s leading journalistic authorities across all formats in the fields of customer engagement and strategy and the increasingly important role of online customer engagement and social media strategies in business. Steve is credited with developing the market leading Customer Strategy - both offline and online - into the most authoritative and sought after vehicle in the sector.