The Editor's Blog » Employee and customer engagement - insight and feedback pathways to success
0 Comments- Add comment | Back to Blogs Written on 24-Nov-2011 by stevieboyCustomer Engagement magazine is going from strength to strength running alongside Directors Forums events being run by us here at the Customer Engagement Club and I wanted to give you all a feel for the magazine and also our Directors Forums - reports on two of which appear in our new issue. When we launched the Customer Engagement Club last Spring we had high hopes that our mantra that organisations need to take a more holistic view of their customers - both internal and external - across all channels, offline, online, social and mobile, gaining the insight needed to deliver consistent and appropriate levels of customer service, interaction and engagement would resonate with our global community of around 20,000 execs in the space.
I am delighted to say that we are resonating! Our Directors Forums are proving a huge success, delivering high level content to a high level audience and we are planning a roster of at least six Directors Forums next year and also a two day Customer Engagement Directors Forum Summit. We are also moving to an exciting new web platform in the New Year - and Customer Engagement magazine will also continue to be published in old fashiond print form for those of our members who enjoy that format - and many do.
As 2012 fast approaches I would like to take this opportunity to thank our CEC members for their support and also our growing number of vendor customers who are buying into our vision around employee and customer engagement, coupled with intelligent insight and feedback offering the pathway to success. And here's a link to the brand new issue of Customer Engagement - enjoy.
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