Social Media and Mobile Engagement     Directors Forum     3rd March 2011, London

Theme: 'How to create strategies and operations for social media and mobile devices which drive business performance and improve customer and employee engagement'

This one day Forum, Free to attend for qualifying delegates, will include a programme of leading experts, case studies, round table discussions, panel debate and informal networking

Social Media – the new business imperative

Organisations across all sectors are grappling with Social Media and how they can integrate it into the mainstream of their operations to provide improved customer interactions and deliver competitive advantage.  This Social Media Directors Forum will show how effective engagement with customers in their own Social Media networks across all channels – including mobile - should become part of the DNA of an organisation. This high level Forum will demonstrate how understanding that building relationships rather than trying to take control is the key to your Social Media strategies delivering long term business benefits.   

Speakers and case studies to date include:

• Steve Hurst, Editorial Director, Customer Engagement Club
• Richard Sedley, Director, cScape Customer Engagement Unit, Course Director for Social Media at Chartered Institute of Marketing
• Facebook
• Gallup
• Linkedin
• Case studies; Carphone Warehouse, Sony, Nectar, Starbucks, Orange

Date: Thursday 3rd March 2011
Time: 9:30am – 5:30pm
Venue: Gallup Conference Centre, The Adelphi, 1-11 John Adam Street, London WC2N 6HS Directions

Who should attend:
Customer Service Directors/Senior Management, HR Directors/Senior Management, Marketing Directors/Senior Management, Social Media Directors/Senior Management and all others responsible for customer engagement and employee engagement strategies and operations across all channels.

Delegate Fee: (Includes lunch, networking function and all sessions)

• Free to attend for senior executives responsible for and customer and employee engagement strategies and operations

• Industry/Others: £495

REGISTER NOW 

Agenda subject to change and alteration for circumstances beyond the control of the organiser

LAST FORUM: EMPLOYEE ENGAGEMENT

 

•Customer Engagement and Contact Centres

•Customer Engagement, strategies and operations across all channels

•Mobile and Social Media Engagement

•B2B Engagement

•Online Customer Engagement

•Technology solutions for Customer Engagement

To Register an interest in these events please click here

 

FOR MORE INFORMATION CLICK HERE