REPORT:Employee Engagement Directors Forum, 25th November 2010
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Employee Engagement Directors Forum: 25/11/2010
FORUM REPORT: Steve Hurst's report .
DOWNLOAD Presentations:
Prof Katie Truss, Professor of Management and Head of Kent Business School at Medway.
Crispin Manners, CEO, ONVA. Case study: Travelport inc.
Peter Flade, Senior Managing Partner, Gallup Consulting (available soon)
Kevin Harrington, Director of Sodexo Motivation Solutions
Andrew Fisher, Chief Executive of Towry Law Group, Case Study
Amanda Reynolds, Customer Experience & Employee Engagement, Nationwide, Case Study
Giles Slinger, CEO Transparent Consulting
Contact a Speaker: email the name of the speaker you wish to contact to chris@ictcomms.com
NEXT DIRECTORS FORUM:
Social Media & Mobile Engagement, London,2011, more information
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Other up coming Directors Forums in 2011
•Multi channel Customer Engagement strategies and operations
•Social Media and Mobile Engagement
•B2B Engagement
•Online Customer Engagement
•Technology solutions for Customer Engagement
To Register an interest in these events please email chris@ictcomms.com
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Join the Customer Engagement Club
Join if you want to see community-only content and contribute with your content.
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Reports & Features
FEATURE: Want engaged customers - then engage your people
FEATURE: Creating a brand fit for the future – consistency in customer experience or nothing
FEATURE: Mind the gap – why organisations need to catch up with their customers
FEATURE: Behind the brand promise
FEATURE: Should Twitter be a part of your customer engagement strategy?
REPORT: Forrester Customer Experience Executives’ Top Priorities For 2010
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