Employee Engagement Directors Forum - Speakers
Amanda Reynolds, Customer Experience & Employee Engagement, Nationwide
15:15 CASE STUDY: Nationwide. Building The Business Case For Engagement
Amanda Reynolds specialises in people strategies, aimed at creating happier employees and customers and an impact on the bottom line. At Nationwide Amanda is responsible for Customer Experience, Employee Engagement, Internal Communications and Branch Relationship Management. Over the past 18 years, she has worked both internal for companies and as a management consultant in 11 different countries. Her passion is transformation and has led major change for companies such as Santander, Astra Zeneca, ACAS, Egg, Coutts, Norwich Union and many more.
Other up coming Directors Forums in 2010 and 2011:
•Customer Engagement and Contact Centres
•Customer Engagement, strategies and operations across all channels
•Mobile and Social Media Engagement
•B2B Engagement
•Online Customer Engagement
•Technology solutions for Customer Engagement
To Register an interest in these events please click here
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Reports & Features
FEATURE: Want engaged customers - then engage your people
FEATURE: Creating a brand fit for the future – consistency in customer experience or nothing
FEATURE: Mind the gap – why organisations need to catch up with their customers
FEATURE: Behind the brand promise
FEATURE: Should Twitter be a part of your customer engagement strategy?
REPORT: Forrester Customer Experience Executives’ Top Priorities For 2010
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