JAN 2012

26           Multichannel Customer Engagement for Contact Centres, London

MAR

21          Customer Feedback/Measurement/Voice of the Customer,  London

MAY

 16         Social Media and Mobile Customer Engagement, London

JUN

20          Customer Engagement in Retail, London

SEP

26         Multichannel Customer Engagement, London

OCT

11         Customer Engagement in Financial Services, London

NOV

26 -27    Customer Engagement Global Summit, Park Plaza, London

DEC

5           Employee & Customer Engagement, London

FEATURE: UK companies are just not close enough to their customers

FEATURE: Why the age of Social Shopping has finally arrived

FEATURE: Gallup survey reveals the link between employee engagement, health - and the bottom line

FEATURE: Mobile set to drive multichannel customer engagement

 REPORT: Multi-channel Customer Experience