Satmetrix is the co-developer of Net Promoter which is proven by leading companies to be a key loyalty metric to drive financial growth. Net Promoter has gained rapid adoption among business leaders due to its ease of adoption and transformational benefits. Satmetrix clients include Virgin Media, Aggreko, Orange Business Services, Symantec, Experian, etc.

Net Promoter is more than a score, it’s an organisational discipline that transforms your business around the customer. Our operational approach will allow you to evaluate the customer experience at key areas of your organisation; measure the loyalty of your customers, partners and employees; identify performance gaps, etc.

Satmetrix executives Richard Owen and Dr Laura Brooks have recently published Answering the Ultimate Question, a follow-on to Fred Reichheld’s international best-seller. The book builds on the link between Net Promoter Scores and business growth and profitability, based on illustrative case-study findings from the more than 80 companies.

www.satmetrix.com and www.netpromoter.com