Directors Forum 3rd November, London
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Presentations: Customer Engagement in Financial Services Directors Forum, 13th October 2011
Click on a speaker to download presentation:
• Nadege Genetay, Head of Redress Unit, FSA (Keynote)
• Andrew Fisher, CEO,Towry (case study)
• Anthony Thomson , Chairman, Metro Bank (case study)
• Rod Butcher, Head of Customer Experience and Insight, Aviva Group plc
• Peter Flade, Senior Managing Partner, Gallup Consulting
• Deborah Eastman, Global Head of Business Consulting, Satmetrix
• Paul Scott, Director, Global Consulting at Merchants Ltd
• Andy Scott, Head of Customer Experience, Banking and Financial Services, Firstsource
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