The Customer Engagement Summit (CES) will be launched in September 2011 to meet the changing needs of senior decision makers who now require an independent and authoritative event. CES will provide insights, best practice, expert advice and networking to enable delegates to develop effective customer engagement strategies and operations across all channels and all types of customer contact. It is the strategic high-level customer event the industry has been waiting for.

CES will provide all those involved in customer engagement and employee engagement with the tools and strategies necessary to deliver mutually beneficial customer relationships, improved service and performance, customer and employee retention, loyalty and profitability.

The 2 day programme will be delivered through a combination of a conference including keynote sessions and case studies plus interactive workshops, roundtable discussions, panel debates, networking functions, pre-qualified buyer meetings and an exhibition.

The programme content will cover all forms of customer contact, voice and non voice including:

• Mobile and Social Media Engagement
• Online Engagement
• B2B Engagement
• Employee Engagement and successful Customer Engagement 
• Customer Engagement & Contact Centres
• Outsourcing
• Cross Channel Customer Engagement strategies
• Technology solutions for Customer Engagement

For sponsorship and exhibiting information please contact: Chris Wood, chris@ictcomms.com
 
For speaker opportunities please contact: Steve Hurst, steve@ictcomms.com

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