Employee Engagement Directors Forum

 25th November 2010, London

 

This one day Forum will focus on Employee Engagement and consider the relationship between Employee Engagement and successful Customer Engagement.

Theme: How Employee Engagement can drive business performance and deliver successful Customer Engagement.

A programme of leading experts, case studies, round table discussions, panel debate and informal networking will demonstrate how to:

• Retain and win customers through employee engagement
• Improve overall productivity and processes long term
• Gain employee commitment and encourage innovation
• Implement sustainable employee retention strategies
• Gain competitive advantage and boost the bottom line

Speakers and case studies to date include:

• Prof Katie Truss, Professor of Management and Head of Kent Business School at Medway. Joint author of CIPD 'Creating an engaged workforce’ , a member of the UK Commission for Employment and Skills’ Expert Panel
• Crispin Manners, CEO, ONVA. Case study: Travelport inc.
• Peter Flade, Senior Managing Partner, Gallup Consulting
• Kevin Harrington, Director of Sodexo Motivation Solutions
• Andrew Fisher, Chief Executive of Towry Law Group, Case Study
• Amanda Reynolds, Customer Experience & Employee Engagement, Nationwide, Case Study
• Giles Slinger, CEO Transparent Consulting
• Steve Hurst, Editorial Director, Customer Engagement Club

AGENDA

DOWNLOAD PROGRAMME

Date: Thursday 25th November 2010
Time: 9:30am – 5:30pm
Venue: Gallup Conference Centre, The Adelphi, 1-11 John Adam Street, London WC2N 6HS Directions

Who should attend:
Customer Service Directors/Senior Management, HR Directors/Senior Management, Marketing Directors/Senior Management all others responsible for employee and customer engagement strategies and operations.

Delegate Fee: (Includes lunch, networking function and all sessions)

• Free to attend for senior executives responsible for employee and customer engagement strategies and operations

• Industry/Others: £495

REGISTER 

 

•Customer Engagement and Contact Centres

•Customer Engagement, strategies and operations across all channels

•Mobile and Social Media Engagement

•B2B Engagement

•Online Customer Engagement

•Technology solutions for Customer Engagement

To Register an interest in these events please click here

 

FOR MORE INFORMATION CLICK HERE