Professor Katie Truss, Professor of Management and Head of Kent Business School at Medway

10:00 Customer Engagement and Employee Engagement: What's the Connection?

Katie Truss is Professor of Management and Head of Kent Business School at Medway. Previously, she was Director of the Centre for Research in Employment, Skills and Society at Kingston University, where she was also founder and Director of the Employee Engagement Research Consortium. Katie has been conducting research into employee engagement since 2006, and has co-authored three reports commissioned by the CIPD as well as numerous papers and articles, including 'How to Engage the Pole Vaulters on your Staff' which was published in the Harvard Business Review earlier this year. She was a member of the BIS Expert Group on Employee Engagement founded as part of the MacLeod Review into employee engagement in the UK. Katie has spoken about employee engagement at conferences and events organised by the CIPD, Public Personnel Managers' Association, National School of Government, NHS Employers, Employee Benefits, Inside Government and Training Journal. She has worked with a large number of public and private sector organisations on employee engagement including Amey, Mace, Veolia, Nampak Plastics, and firms in the automotive, retail, pharmaceutical and financial services industry, as well as central and local government and the NHS. Beyond her research on engagement, Katie's work has also focused on strategic human resource management, the management of change, knowledge workers, and gender and employment, and she has published over 100 papers and articles. She is currently co-authoring a textbook on strategic HRM due to be published by Oxford University Press in 2011. Her research has been funded by the Economic and Social Research Council, industry, and the CIPD. Katie holds a PhD from London Business School, and has been a member of  the Editorial Boards of several peer-reviewed journals. Currently, she is running a seminar series on employee engagement for academics and practitioners funded by the ESRC, is a member of the UK Commission for Employment and Skills Advisory Panel, and is a Fellow of the RSA and Higher Education Academy.

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