Keynote:Steve Morrell, Principal Analyst,ContactBabel

Marcus Hickman, Chief Executive, Davies Hickman Partners and former Director of the CCA and The Henley Centre

Leslie Rowlands, Senior Managing Consultant, Gallup Consulting

Tom Baggaley, Social Media Manager, Aviva (case study)

Bian Salins,Head of Social Media Innovation BT (case study)

Bian Salins,Head of Social Media Innovation BT (case study) - Continued

Conrad Simpson, Director, Interactive Intelligence (case study)

Steven Thurlow, Technical Director, Sword Ciboodle

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• Customer Feedback/Measurement/Voice of the Customer, 21st March, London  REGISTER

• Social Media and Mobile Customer Engagement, 16th May, London

• B2B Customer Engagement, 20th June, London

• Multichannel Customer Engagement, 26th September, London

• Customer Engagement in Financial Services, 11th October, London

• Employee and Customer Engagement, 5th December, London

• Employee Engagement Forum, 8/12/2011
• Strategy & Measurement Forum 3/11/2011
• Finacial Services Forum 13/10/2011
• Multichannel Directors Forum 29/6/2011
• B2B Customer Engagement Directors Forum 11/5/2011
• Social Media & Mobile Engagement Directors Forum 3/3/2011 
• Employee Engagement Directors Forum: 25/11/2010