Multichannel Customer Engagement Directors Forum: 29th June, London

'How to deliver consistent customer experience across all channels, online, offline, social and mobile for competitive advantage'

Our customers are operating across an ever widening range of channels and as organisations we need to be making our products and services available across those channels. We need to be where our customers are and provide them with a seamless customer experience.

Delegates will learn:
• How to deliver consistent delivery of customer service across all channels, online, offline, social and mobile for competitive advantage
• How world class organisations are implementing successful multichannel customer engagement strategies
• How to gain a single view of customers across all channels and gain greater long term customer loyalty
• Where social and mobile channels can best be integrated into an overall customer engagement offering
• How to quantify the business benefits that accrue from an effective multichannel customer engagement strategy
• How to differentiate your organisation from the others through an engagement culture that links employees directly to customers

Speakers todate include:

• Case study: BT Bian Salins, Head of Social Media Innovation, BT
• Case study: BSkyB: Wendy Schratz, Director of E-Service, BSkyB
• Paul Blunden, CEO, Foviance, publishers of the Multichannel Customer Engagement Report
• Marcus Hickman, Executive Research Director at CCA
• Ed O'Boyle, Global Practice Leader, Gallup Consulting
• Interactive Intelligence
• Dr Nicola J. Millard, Customer Experience Futurologist, BT
• Chris Ford, Director, Grass Roots
• Satmetrix

Delegates will benefit from a mix of keynotes from global experts, world class case studies, peer to peer debate, winning advice, and will come away armed with the tools they need to execute winning Multichannel Customer Engagement strategies..

Date: Wednesday 29th June, 2011
Time: 9:00am – 5:00pm
Venue: Gallup Centre, The Adelphi, 1-11 John Adam Street, London WC2N 6HS Directions

 

 

Free to attend for senior customer engagement and employee engagement professionals 

For speaking enquiries contact Steve Hurst steve@ictcomms.com  and Chris Wood chris@ictcomms.com for all other matters