Case study: BSkyB: Wendy Schratz, Director of e-experience, BSkyB

Paul Blunden, CEO, Foviance

Pauline Cochrane, Head of Partnerships, CCA

Ed O'Boyle, Global Practice Leader, Gallup Consulting

Dr Nicola J. Millard, Customer Experience, Futurologist, BT

Anthony Monger, Digital Marketing & Loyalty Consultant, Grass Roots

Paul Turner, International Director, Satmetrix

Mike Murphy, Head of Business Development, Interactive Intelligence

Agenda

Directors Forums

A series of one day Directors Forums, organised by the Customer Engagement Club, focusing on compelling business issues and challenges which will help drive business performance and improve customer and employee engagement. Each Forum agenda includes; keynotes, case studies, independent insights, a panel debate and networking functions.

Free to attend for :
Customer Service Directors/Senior Management, Contact Centre Directors/Senior Management, HR Directors/Senior Management, Marketing Directors/Senior Management, Social Media Directors/Senior Management, CRM Directors/Senior Management, CIOs and all others responsible for customer engagement and employee engagement strategies and operations across all channels.

Service Providers & Vendors are welcome to attend upon paymnet of a delegate fee of £495+VAT (Fee includes lunch, all sessions, tea/coffee, delegate pack and networking function )

Upcoming  Directors Forums for 2011:

Technology & Cloud Solutions for Customer Engagement
5th October , London
REGISTER

Customer Engagement in Financial Services
13th October, London

Online & Multichannel Customer Engagement
10th November,  London

Employee Engagement and Customer Engagement
8th December, London

For more information contact Chris Wood chris@ictcomms.com 

• Multichannel Directors Forum 29/6/2011
• B2B Customer Engagement Directors Forum 11/5/2011
• Social Media & Mobile Engagement Directors Forum 3/3/2011 
• Employee Engagement Directors Forum: 25/11/2010