Net Promoter Score conference ticking the boxes

Tickets are selling fast as top brands prepare to share best practices in delivering an excellent customer experience at the fourth European Net Promoter Conference in London

Satmetrix, the Net Promoter® Company and the leader in customer experience programmes, is holding its fourth annual European NetPromoter Conference in London in June. Leading global brands such as Sony, eBay, Maersk Line, Symantec, Belron (Autoglass / Carglass) and Colt have already signed up to present and share best practices with all attendees. As a result, tickets are selling fast and a record attendance is expected.

Richard Owen, CEO, Satmetrix and co-author of Answering the Ultimate Question will open the conference by highlighting breakthrough experiences and going beyond what the customer expects. Net Promoter thought leaders Fred Reichheld and Dr. Laura Brooks will also focus on customer delight during their presentations. 

Martin Green, VP EMEA, Satmetrix commented, “Last year Satmetrix and the Net Promoter community saw a real cultural shift in Net Promoter adoption, from a customer loyalty metric to a business improvement discipline embraced by the boardroom, the management team and frontline staff. This year we have even more proof points to back up that shift and its rapid uptake across large organisations around the world.”