New Chancellor’s axe hits outsourcing firms

Britain's profitable outsourcing industry is in sharp focus as Chancellor George Osborne and his Liberal Democrat deputy David Laws outlined plans to strip £6.2bn in spending from the public purse.

UK government could cut back outsourcing to India

A 600-million-pound contract won by Tata Consultancy Services from Britain's Personal Accounts Delivery Authority has come under renewed media scrutiny.

Business transformation in the contact centre

Latest Datamonitor white paper commissioned by Teleperformance UK reveals new trend to generate large and immediate cost savings for                in-house contact centres

Cloud based contact centres go green

Cutting costs and reducing carbon footprint just two of the advantages on cloud nine says Patrick Barnard senior web editor TMNC net

Outsourcing just to cut costs will fail

Analyst predicts that four out of five outsourcing operations built on cost saving will not work

Return to the good old days

Analysts predict a major upturn in outsourcing profitability based on Infosys performance as sector turns back the clock.

Competition driving diversification of outsourcing services

Industry leaders are having to adapt to global competition and diversify on services.

The outsourcing pitfalls of cloud computing

As the popularity of cloud computing increases, companies should be aware of the related liabilities, particularly in the areas of security and data access, experts say

Look before you leap into outsourcing

Don’t just jump into outsourcing, weighing up and pros and cons first is the smart way to go as the market recovers