SOCAPiE takes a more inclusive approach

Society of Consumer Affairs Professionals in Europe is creating a number of new membership categories in a move to become more inclusive

Membership of SOCAPiE will still be open to individuals and to organisations but there will be greater choice to reflect a member’s stage in their journey and/or their particular aspirations.

For example, organisations can join as Premier members, which is for organisations of any size that want to make the membership benefits available to a large number of their staff and take advantage of unique elements like a free customer health check. This is also for members who want to influence the direction of their professional body by being eligible for election to the Board.

Otherwise, organisations can join as Business or Corporate members to exploit networking and benchmarking opportunities for a varied number of staff. Those whose businesses operate in the customer service space and want to be associated with SOCAPiE can also join as Partner members.

For individuals, there are two categories of membership. Anyone who has an interest in or is pursuing a career in customer service or who may be studying for a qualification in customer service can join as a Personal member. This category is also for those who have retired but who want to keep in touch with their professional body. 

Alternatively, anyone who has served in a customer service academic or leadership position or a consultant etc specialising in customer service can apply for fellowship of the Society. This is also for members who want to influence the direction of their professional body by being eligible for election to the Board.

Chief executive Robert Crawford says: “I hope these changes demonstrate that SOCAPiE aims to be an inclusive professional body for everyone in the customer service and consumer affairs industry. Crucially, its direction will be driven purely by its members for its members.”
More details for each of the membership categories can be found on the SOCAPiE website by clicking on socapie.eu/content/membership.