Theme: 'How to create strategies and operations for social media and mobile devices which drive business performance and improve customer and employee engagement'

This one day Forum, Free to attend for qualifying delegates, will include a programme of leading experts, case studies, round table discussions, panel debate and informal networking

Social Media – the new business imperative

Organisations across all sectors are grappling with Social Media and how they can integrate it into the mainstream of their operations to provide improved customer interactions and deliver competitive advantage.  This Social Media Directors Forum will show how effective engagement with customers in their own Social Media networks across all channels – including mobile - should become part of the DNA of an organisation. This high level Forum will demonstrate how understanding that building relationships rather than trying to take control is the key to your Social Media strategies delivering long term business benefits.   

Speakers and case studies to date include:

• Steve Hurst, Editorial Director, Customer Engagement Club
• Richard Sedley, Commercial Director, Foviance, Course Director for Social Media at Chartered Institute of Marketing
• Jon Harvey, Head of Agency, Facebook
• Paul Barnes, MD, Eptica UK
• Peter Flade, Senior Managing Partner,Gallup Consulting
• Wade Burgess, Director, Linkedin
• Hugh Griffiths, Director, Digital Potential, Former Director of Mobile at Microsoft and VP at O2
• Case studies; Nectar/Sainsbury

Date: Thursday 3rd March 2011
Time: 9:30am – 5:30pm
Venue: Gallup Conference Centre, The Adelphi, 1-11 John Adam Street, London WC2N 6HS Directions

Agenda

Programme

REGISTER 

Free to attend for :
Customer Service Directors/Senior Management, Contact Centre Directors/Senior Management, HR Directors/Senior Management, Marketing Directors/Senior Management, Social Media Directors/Senior Management, CRM Directors/Senior Management and all others responsible for customer engagement and employee engagement strategies and operations across all channels.

Service Providers & Vendors are welcome to attend upon paymnet of a delegate fee of £495+VAT (Fee includes lunch, all sessions, tea/coffee, delegate pack and networking function )

Agenda subject to change and alteration for circumstances beyond the control of the organiser

LAST FORUM: EMPLOYEE ENGAGEMENT 

• Social Media and Mobile Engagement: 3^rd March,Gallup Conference Centre, London
• B2B Engagement: 11^th May, Gallup Conference Centre, London
• Multichannel Customer Engagement: 29^th June, Gallup Conference Centre, London
• Technology Solutions for Customer Engagement: 5^th October Gallup Conference Centre, London
• Engaging Contact Centres: November, Gallup Conference Centre, London
• Online Customer Engagement, November, Gallup Conference Centre, London
• Employee Engagement and Customer Engagement: December, Gallup Conference Centre, London

To Register an interest in these events please click here