Paul Barnes, Managing Director, Eptica UK

 

11:55

Social Media – the New Channel of Customer Service

 

 

Paul Barnes graduated with a Bsc in Economics from Cardiff University. He qualified as a Chartered Accountant with KPMG and from 1994 to 1999 he was a managing director and part of the start-up team of Adam Associates (now Neverfail). Following this he became head of Netdecisions Digital Products Group, a Corporate Private Equity vehicle, between 2000 and 2001. In 2001 he was a founder and sales & marketing VP of Fluency Voice Technology until 2006, now the UK leader in Speech Recognition applications. Since 2007 he has been a managing director of Eptica UK.

 

 

 

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• Social Media and Mobile Engagement: 3^rd March,Gallup Conference Centre, London
• B2B Engagement: 11^th May, Gallup Conference Centre, London
• Multichannel Customer Engagement: 29^th June, Gallup Conference Centre, London
• Technology Solutions for Customer Engagement: 5^th October Gallup Conference Centre, London
• Engaging Contact Centres: November, Gallup Conference Centre, London
• Online Customer Engagement, November, Gallup Conference Centre, London
• Employee Engagement and Customer Engagement: December, Gallup Conference Centre, London

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