Richard Sedley, Commercial Director, Foviance, Course Director for Social Media at Chartered Institute of Marketing

9:35	Keynote - Customer Engagement: meeting the mobile and social challenge

 

 

 

 

Richard is Commercial Director for Foviance one of the world’s leading cross-channel customer experience consultancies, where he helps lead the company’s strategy, marketing and customer relationship team. Before joining Foviance he spent 11 years at the digital agency cScape as Customer Engagement Director where he ran the Customer Engagement Unit and established the Annual Online Customer Engagement Survey Report, now in its fifth year.

Richard is also the author of Winners and Losers in a Troubled Economy: how to engage customers online for competitive advantage and Course Director for Social Media at the Chartered Institute of Marketing.

 

 

 

 REGISTER NOW 

• Social Media and Mobile Engagement: 3^rd March,Gallup Conference Centre, London
• B2B Engagement: 11^th May, Gallup Conference Centre, London
• Multichannel Customer Engagement: 29^th June, Gallup Conference Centre, London
• Technology Solutions for Customer Engagement: 5^th October Gallup Conference Centre, London
• Engaging Contact Centres: November, Gallup Conference Centre, London
• Online Customer Engagement, November, Gallup Conference Centre, London
• Employee Engagement and Customer Engagement: December, Gallup Conference Centre, London

To Register an interest in these events please click here