Genesys set for new owners?

Genesys, one of the biggest names in the contact centre technology space, is close to being in the hands of new owners after its parent company Alcatel Lucent reportedly agreed to sell the business in a deal worth $1.5 billion.

Private equity firm Permira, the organisation stumping up the cash, is confident that should the deal go through, Genesys has the right technology in a sector ripe for growth to justify the investment.

“Genesys is widely recognised as one of the world’s leading providers of customer service software and contact centre solutions, and we are excited by the long-term growth potential of this business.  With an exceptional brand, differentiated technologies and a blue-chip customer base, Genesys is well-positioned to continue to take advantage of the positive trends in its expanding markets,” says Brian Ruder, partner at Permira.

If the deal is approved by the Committee of Foreign Investment in the United States, it could be completed by the end of 2011.