New link between employee and customer engagement

Moxie Software has announced a winter 2010 release of its social enterprise software platform integrating employee and customer engagement

With this new release, Moxie’s Knowledgebase is integrated with Employee Engagement Space, enabling enterprises to capture and share knowledge between employees, partners, and customers. The winter 2010 edition also includes functionality enhancements and pre-built integration plug-ins to all major enterprise applications.

Esteban Kolsky, principal and founder of ThinkJar says, “Companies have traditionally segmented their external communities from their internal enterprise collaboration and knowledge sharing, but the real value and power comes from bridging the two. The integration of Moxie’s powerful Knowledgebase, linking its support community and employee engagement solutions, is a real breakthrough in the way companies collaborate and engage with each other, their partners and customers - ultimately driving revenue and productivity.”

Employee Engagement Spaces can be customised to integrate into a company’s workflows, internal structures, and data sources.

Brian Wrage, director of Technical Support & Technology Systems at Canon U.S.A notes, “At Canon, we have dramatically improved the productivity of our ISG technical support organisation and seen customer service improvements as a whole by leveraging the robust Knowledgebase from Moxie for customer self-service. What we are truly excited about is our ability to leverage the integration of Knowledgebase with our partner community, so that expertise provided by partners can also be captured and published into the Knowledgebase for enhanced self-service.”

Tom Kelly, Moxie Software CEO, adds, “The Winter 2010 edition is a key milestone in delivering Moxie’s vision of providing a social enterprise platform that is organised and designed the way people work. We continue to raise the bar on providing solutions that are intuitive, flexible and built around how work gets done - empowering employees, partners and customers to work across organisational silos and physical distance.”