Why Avaya loves Sabio

Avaya awards 'Technology Leadership in the Contact Centre' prize to Sabio following  landmark global contract success for major Avaya Workforce Management solution

Sabio, the specialist contact centre systems integrator, was awarded Avaya's prestigious 'Technology Leadership in the Contact Centre' award at the enterprise communications vendor's major European Channel Partner Conference held in Barcelona earlier this month. The award reflected Sabio's success as a leading Avaya Platinum Partner, and the company's continued ability to build and deploy innovative solutions - based on Avaya Aura and Avaya Workforce Optimisation technologies - that meet today's complex customer requirements.

A key factor behind Sabio's achievement at Avaya's 2010 European Channel Partner awards was its recent success in securing a landmark international Avaya Workforce Optimisation contract with the global leader in international express shipping. The project, which involves an Avaya Aura Workforce Management deployment across 20 global sites and over 2,000 users initially, confirmed Sabio's technology leadership and clearly demonstrated Avaya Aura Workforce Optimisation's ability to help organisations create a differentiated customer experience.

"Sabio has a track record of success with Avaya, not just in securing the level of business required to maintain Avaya Platinum BusinessPartner status, but also in identifying and developing the applications-led projects that can deliver real benefits for customers," commented Jan Lawford, Avaya's Senior Director of EMEA Channels. "Sabio's recent international WFM project success is a landmark deal for Avaya Aura Workforce Optimisation, and we look forward to the project's development and its successful deployment over the coming months."

"As the leading Avaya Platinum Business Partner focused on contact centre customers, Sabio has the skills, knowledge and expertise needed to help organisations place Avaya Aura contact centre solutions at the heart of their business," added Sabio Director, Adam Faulkner. "That's why we were proud to win the 'Technology Leadership in the Contact Centre' award at Avaya's largest ever EMEA partner conference, and why we'll be working hard through 2011 and beyond to continue delivering exceptional customer contact strategies, applications and solutions based on Avaya's impressive contact centre and unified communications solutions."